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Team Leader

À propos de l’offre d’emploi

Are you ready to join a new company and to try a new opportunity? Transcom is offering you the chance

We’re now hiring a Team Leader to join our Operations team!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media, etc.

An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of team leader. This is a busy and international professional environment that will suit an ambitious person with a great eye for a brighter future. Our fast-paced, multicultural and supportive environment will offer you lots of benefits – a competitive salary, flexible working arrangements, as well as opportunities for training and development.

Job Description

The Team Leader directly supports the project’s Business Manager, and he/she is responsible, in conjunction with the Business Manager, for the profits and growth of his/her business area through the performance management of his/her team, the delivery service and interaction with the end user and the Client Organization. Client oriented with a proactive open minded vision in regards to the overall satisfaction of customers, he/she will have to continually adapt our work methodology in conjunction with the client’s development.

Duties & Responsibilities

• ●Promote open communication, cooperation/teamwork.
• ●Monitor staffing levels. Each day, review open cases and news in Transcom and or Clients system for each
• ● Agent\team assigned to you and ensure agents resolve any open cases appropriately.
• ● Implement and respect the standard practices of Transcom.

Core competency

• ● Communicating ideas and information on time, effectively and clearly.
• ● Taking ownership of the achievement of his/her objectives or goals.
• ● Acting appropriately by expedient adaptation to changing environments.
• ● Set targets accepted by his/her collaborators.
• ● Building positive working relationships to facilitate the accomplishment of Transcom’s objectives.
• ● Using appropriate methods and a flexible interpersonal style to develop his/her team.
• ● Remain motivated and keep a positive attitude under pressure; objectivity and self-control.

Qualifications & Skills Required

• ● Minimum studies: Compulsory Secondary Education. Bachelor’s degree, vocational and/or university training is an advantage.
• ● Knowledge of the Client Organisation product is an advantage.
• ● Specific training and/or work experience in team management, commercial strategies and sales techniques is an advantage.
• ● Office package (Word/Excel/PowerPoint): Intermediate level.
• ● Google Apps: Intermediate level.
• ● E-mail Communication: Intermediate level.
• ● Fluent French C1 LEVEL
• ● Fluent English C1 LEVEL

Our offerings & Benefits

• ● Interesting salary package with an attractive performance bonus
• ● Meals vouchers
• ● Transportation
• ● Paid Training
• ● Health and life insurance; medical care, accident insurance, disease, death, termination at work failure.
• ● Safe employment.
• ● Paid holiday vacations, parental leaves and sickness.
• ● Fun work through our employee engagement activities.
• ● Supportive workplace and outgoing team of staff, department and corporate.
• ● Continuous development through our diversified learning platforms that are lead by training and our own Transcom University.
• ● Best employee awards and other bonuses.

• Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 28,000 customer experience specialists at 50 contact centers across 23 countries, delivering services in 33 languages to international brands in various industry verticals.

• Does this sound interesting!? Then we’d love to hear from you!
• Please send your resume and short motivational letter to our recruitment platform