#ABBVIE

 is hiring

a #Business_Technology_Solutions 

(Commercial BTS) Product Line Lead – North West Africa Affiliate.
Locations: #Algiers, #Casablanca and #Tunis.

Job Description

About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

The Product Line Lead, Commercial BTS, is a subject matter expert within the Affiliate BTS team. They are responsible for key common global technology areas to maximise business value. They will play an active role in the planning and alignment of global and local technology implementation partnering alongside the global BTS Capability teams, Commercial teams, Affiliate leadership, and other functions.

The Commercial BTS Product Line Lead is expected to:

• Be recognized as the go-to person for a given technology subject area. Providing advice and take a leading role in business technology execution and problem solving.
• Have input into business strategy, in areas where technology plays a significant role
• Generate projects based on knowledge of business strategy as well as local business landscape and goals – play a full and integrated role in the strategic and, where possible, the tactical planning process within the business
• Position the value and benefits of Commercial BTS global common technologies, especially in area of competence. (i.e. internal collaboration, digital, analytics, In-Field Team excellence)
• Ensure that BTS Operations within the affiliate are delivered to a high-standard and in line with affiliate requirements
• Provide leadership and guidance for other BTS members within the affiliate and Area.
• Set Technology strategy for the Affiliate through networking within the global BTS organization, representing the needs of the business, and determining either global technology consumption, or local Technology and vendor selection.

Core Job Responsibilities:

Technology Leadership

The Commercial BTS team should be recognized as a key figure in the affiliate for all matters related directly or indirectly to their area of technology. They are expected to:

• Take a leadership position on their area of Technology and related initiatives
• Speak authoritatively on subject area of technology matters, provide guidance
• Create opportunities for the use of technology
• Understand the external technical environment and become an expert in understanding how this affects AbbVie at an affiliate level
• Understand emerging technology and digital strategies within Global and JEMA, and understand how they will impact affiliate business strategies, as well as existing systems and procedures to plan proper transitions

Global and Area Internal Business Systems

The Commercial BTS Product line lead will play a key role in the implementation of Global and Area internal business systems including technology in subject area and its relation to other common global technology areas. This will entail:

• Acting as the BTS representative for affiliate business vision/strategy sessions where a technology component is present
• Providing affiliate input for Area/global BTS vision/strategy sessions where required.
• Influencing broader AbbVie BTS strategies (area, division, corporate) through objective input and feedback, ensuring decisions & actions are consistent with the relevant affiliate business & BTS strategies
• Managing, communicating or being part of the project team, for the implementation of Global and Area systems within the affiliate, as required.
• Maintaining a high level of knowledge around these systems, and being a point of contact for the affiliate for future developments and best practice
• Building a strong working relationship with Area BTS management, the global BTS Capability teams and Corporate BTS services

Commercial Solutions

The Commercial BTS Product line lead will play a role in the creation, delivery, and monitoring of affiliate Commercial Solutions. These are local solutions designed for our external stakeholders, mainly in partnership with the Brand Teams and Medical functions. The Product line lead will:

• Define, initiate, and oversee the delivery of technology projects at an affiliate level.
• Understand the local business landscape and dynamics and partner with business management to develop BTS execution plans that support the key business strategies.
• Ensure that projects are integrated solutions, re-using existing solutions and AbbVie-standard platforms wherever possible, and fulfil their functional business requirements, as signed off by the business partners.
• Help the customers make business savvy decisions regarding risk, costs, measures of success and ROI (return of investment) for affiliate BTS projects
• Work with Global, WEC and affiliate technical leads (Capability Towers) to recommend and implement technology and digital strategies within the affiliate brand teams.
• Maximize impact & usage of platforms/solutions (e.g. CRM, CLM, Analytics, apps, websites) by briefing teams on their value and collecting user feedback.

Compliance and Control

The Commercial BTS team is responsible for the implementation and management of BTS compliance within the affiliate.

• Responsible for compliance with, and awareness in the affiliate of, applicable Corporate and local IT policies and procedures. Primary contact for internal BTS audits
• Ensure that relationships with external parties are managed effectively and constructively, with the appropriate contractual considerations in place for AbbVie’s benefit.
• Will ensure that all projects are compliant with local regulatory frameworks and legal requirements.

Monitoring of Affiliate Site Infrastructure requirements linked to Technology subject area.

The Commercial BTS Product line lead has oversight of BTS Operations and Infrastructure services delivered into the affiliate for their subject matter area. Also, for local BTS business processes that support day-to-day operations. As such, they are responsible for:

• The development, implementation, and monitoring of any affiliate-specific services
• Liaison with Global Infrastructure Services, Global Service Desk, for escalation and feedback.
• Leadership of local third-party EUC staff
• Understanding of affiliate user experience in relation to BTS Operations and Infrastructure, the Commercial BTS team is the voice of the affiliate in discussions with global functions and should seek to continuously raise the bar for service delivery quality.

Qualifications

Experience & Competencies Required:                                                                                                                  

A BTS Product Line Lead should be able to demonstrate:

• A mastery of responsible area of global common technology.
• An ability to work effectively and highly interactively with all levels of management
• Strong independent decision-making, organizational, planning, and problem-solving skills with a solution-oriented mindset.
• Influence within a matrix organization and the ability to lead without direct authority
• Successfully managing technology projects through the full lifecycle
• Experience in analyzing, designing, and improving business processes
• Experience with Compliance and the SLC
• Management of external service providers
• Ability to work effectively in a shared service environment

Knowledge / Education Required:

• Bachelor’s Degree in Information Technology/Computer Science, or equivalent experience, preferably in business or a closely related discipline. 
• 7-8 years of significant IT Consultancy or IT Professional experience.
• Digital, MCM, CRM capabilities are required to support Affiliate Brand activities.
• Fluent in English

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