We’re now hiring

HR Manager

to join our TUNISIA team!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media, etc.

The HR Manager (HRM) is responsible for providing a strategic dimension to the role of the HR Department within the country, and improves the productive contribution of human resources to the Organisation, through the planning, implementation and control of the processes of human resources at Transcom.

The HRM is the catalyst for those policies that should be implemented, as well as promote and optimize their development, deployment and diffusion. He/She must also manage the relationship with the different agents involved, both internal and external.

 

Duties & Responsibilities:

• ● Define and implement the strategic plan and the budget of Human Resources aligning this plan with Global HR and Global Center of Excellence (CoE) for Recruitment and Learning & Development.
• ● Drive, analyse and improve the functionality and activities in Human Resources & Recruitment fields through a transparent communication, clear goals and strong leadership. 
• ● Strengthen Transcom postion on the market as an employer of choice and make sure that all internal stakeholders have a solid understanding of HR & Recruitment stategies and support it.
• ● Propose improvements to current HR and Recruitment processes on a local and global level and deliver quality through ongoing optimalisation.
• ● Direct and coordinate the activities inherent to the development of labour and Trade Union, representing the company and negotiating with the Unions.
• ● Ensure compliance with local labor law and other applicable rules and regulations
• ● Promote and strengthen a culture, which aims to improve the organisational climate, ensuring that HR policies and procedures are implemented. 

Core competencies:

● Focus on the Client (internal and external) 

Demonstrating a commitment to quality services, effectively interpreting the needs of external and internal clients. Involves meeting client needs in an excellent and efficient manner; building productive client relationships; taking responsibility for client satisfaction and loyalty.

● Focus on Results 

Taking ownership of the achievement of his/her objectives or goals and demonstrating determination to succeed and showing the final results. Collaboratively works with direct reports to set meaningful performance objectives, focusing and guiding others in accomplishing their objectives. Having stamina to remain firm and consistent when performing actions and tasks until the objective has been attained.

● Adaptability and Flexibility 

Acting appropriately by expedient adaptation to changing environments, tasks or responsibilities and to different people, regardless of setbacks, disappointments or opposition. Maintaining effectiveness when experiencing changes in the work environment; adjusting effectively to work within new work s processes or requirements.

● Impact and Influence

Presenting ideas, decisions, points of view or plans convincingly to others so that they agree or approve, even after initial hesitation. Presenting oneself in such a way that the first impression is positive; showing an air of confidence and influence.

● Decision Making

Making decisions by taking action or expressing an opinion, even when the situation is unclear, based on adequate information with the aim of generating different solutions that enhance opportunities or facilitate the resolution of problems in the best interest of Transcom. Involves analysing risks, and responsibility taken for the decisions made.

● Leadership

Managing, developing and motivating others to ensure that they are able to fully contribute to Transcom success, inspiring values and providing feedback; encouraging and bringing about teamwork; maintaining good cooperation to achieve an intended goal. The leader identifies him/herself with energy, and is capable of transmitting it, motivating and generating confidence.

● Team Development

Using appropriate methods and a flexible interpersonal style to develop his/her team; helping them to discover, grow, and reach their potential. Creates a learning environment; ensures that opportunities for development are available. Includes the capacity to generate support and commitment.

Qualifications & Skills Required

• ● Minimum studies: University diploma or degree (Law, Labor Relations, Psychology,  Work Studies or similar).
• ● Specific post-graduate training and/or work experience in Human Resources Strategic Management and Employment Law are an advantage.
• ● Country specific/local knowledge about labor market.
• ● Office package (Word/Excel/PowerPoint): High level.
• ● Google Apps: High level.
• ● E-mail Communication: High level.
• ● Previous experience in HR Information System (IS) solutions is an advantage.
• ● 3/5 years of experience from contact center/bpo markets
• ● Strong leadership able to work in complex environment
• ● People development oriented
• ● Strong experience in disciplinary and unions/social matters
• ● More executor/tactical and strategy oriented

Our offerings & Benefits 

• ● Flexible benefits package: health insurance; meal vouchers; bonus program
• ● Company car/company allowance
• ● Supportive workplace and outgoing team of staff, department and corporate.
• ● Continuous development through our diversified learning platforms that are lead by training  and our own Transcom University. 

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.

Does this sound interesting!? Then we’d love to hear from you!

Please send your resume and short motivational letter to our replying to this announcement.